Privacy Policy

Chilly Billy Heating & Cooling respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices — including our text messaging terms.

Text Message Opt-In

By providing your phone number and submitting any form on our website, scheduling service, or communicating with us by phone or text, you agree to receive text messages from

Chilly Billy Heating & Cooling regarding appointments, service updates, reminders, and occasional promotions. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP. Chilly Billy Heating & Cooling respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following information when you interact with our business:

• Name
• Phone number
• Email address
• Service address
• Appointment and service details

How We Use Your Information

Your information is used solely to:

• Schedule and confirm appointments
• Provide service updates and reminders
• Communicate important information related to your HVAC services
• Send promotional messages you have opted in to receive

Data Protection

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Information Sharing

Chilly Billy Heating & Cooling does not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared when required to operate our services or comply with legal obligations.

If you wish to update or remove your personal information, please contact us directly.

Text Messaging Terms & Conditions

By opting in to receive text messages from Chilly Billy Heating & Cooling, you agree to the following terms:

• You may receive text messages related to appointment reminders, service updates, and promotional offers.
• Message frequency varies based on your interaction with our company.
• Message and data rates may apply depending on your mobile carrier.
• You may opt out of text messages at any time by replying STOP.
• For help, reply HELP or contact our office directly.
• Consent to receive text messages is not a condition of purchase.

Mobile carriers are not liable for delayed or undelivered messages.

Website Analytics, Cookies and Tracking Tools

When you visit this website we use Google Tag Manager to load our measurement tags and Google Analytics 4 to understand how visitors find and use the site (pages viewed, device and browser type, approximate location, and referring source). Our contact and career forms use Google reCAPTCHA to block spam and automated submissions; reCAPTCHA reads browser and interaction signals to tell people from bots. These tools may set cookies or similar identifiers on your device. A cookie notice on the site lets you accept or decline optional analytics cookies, and your choice is saved on your device and applied on your return visits. Strictly necessary cookies that keep the site working cannot be turned off.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

Categories of personal information we collect. In the past 12 months we have collected identifiers and contact details (name, phone number, email address, service address); commercial information (the services you request, appointment and service history); internet and device activity gathered by Google Tag Manager and Google Analytics 4 (pages visited, approximate location, browser and device type, referring source); and the details you choose to put in a form message or tell us on a call. We collect this information directly from you and automatically through the tools described above. We use it to schedule and perform service, respond to requests, send the messages you ask for, operate and secure the website, and understand how the site is used.

Sale and sharing. Chilly Billy Heating & Cooling does not sell your personal information for money. Under California law, "sharing" means disclosing personal information for cross-context behavioral advertising. Google Analytics 4 and Google Tag Manager receive device and usage data from your browser when optional analytics cookies are allowed. You have the right to opt out of any sale or sharing of your personal information, and the controls below are how you exercise it.

How to opt out. (1) Use the on-site choice: select "Manage cookie preferences" below and turn off analytics cookies, or choose "Reject optional" when the cookie notice appears. (2) Turn on Global Privacy Control (GPC) in your browser or a GPC extension. We honor GPC as a valid opt-out request: when your browser sends the signal, we automatically withhold advertising-related data signals without any further action from you. (3) Contact us using the details below.

Manage cookie preferences

Your rights. California residents have the right to know what personal information we collect, use, and disclose; to request that we delete it; to request that we correct inaccurate information; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and to be free from discrimination for exercising any of these rights. We will not deny you service, charge you a different price, or provide a different level of service because you exercised a privacy right.

How to make a request. Call 407-557-7935 or email [email protected] with the subject "Privacy request." We will verify your identity using the contact information on file and respond within the time required by law, normally within 45 days. You may use an authorized agent to submit a request on your behalf.

Last updated: October 2026

How Long We Keep Information

We keep service records, appointment history, and the messages you send us for as long as needed to provide service, honor warranties, meet tax and licensing obligations, and resolve disputes. Website analytics data is retained according to the settings of our Google Analytics 4 property. When information is no longer needed, we delete it or de-identify it.

Who Receives Your Information

We share information with the service providers that help us run the business, such as scheduling, messaging, email, and website hosting providers, and with Google for the analytics and spam-protection tools described above. These providers may use the information only to perform services for us. We may also disclose information when required by law, to protect our customers and employees, or in connection with a sale or transfer of the business.

Links to Other Websites

Our website may link to other sites, such as maps, review pages, social media, and financing providers. We do not control those sites and are not responsible for their privacy practices. Please read the privacy policy of any site you visit from ours.

Payment Security

This website does not collect or store payment card numbers. We never ask you to type a credit card, debit card, or bank account number into a form on this site. Payments for service and any financing are handled in person, by phone, or through the secure, hosted page of the payment or financing provider, which processes your payment under its own security controls and privacy policy. Please do not send card numbers by contact form, text message, or email.

Children's Privacy

Our website and services are intended for adults who own or manage property. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date on this page shows when the policy last changed, and the current version is always available at this address.

Contact Information

If you have any questions regarding this Privacy Policy or our text messaging practices, please contact:

• 807 Sawdust Trail, Kissimmee, FL 34744
• Phone: 407-557-7935
• Website: hirechillybilly.com

See also our Terms & Conditions, our Accessibility Statement, or contact us with a privacy question.